At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

The Massachusetts Bay Transportation Authority (MBTA or the "T") is seeking an Intern interested in learning about and assisting the Wayfinding Team in MBTA's Department of Stations. The Wayfinding Intern will be exposed to how MBTA's user-friendly and ADA-compliant navigation system is implemented in Capital and State of Good Repair Projects, in accordance with MBTA guidelines and in compliance with the requirements of the Boston Center for Independent Living Lawsuit Settlement.
 
The Wayfinging Project Intern will assist and provide support to the Wayfinding Team and others with their duties. The Wayfinding Project Intern will report directly to the Manager of Wayfinding. The scope of the Wayfinding Project Intern's responsibility will include, but not limited to, working with the Manager of Wayfinding and Graphic Designers on their task to implement the MBTA Wayfinding program and assisting them in the development of new group databases and program reference documents.

• Photo-document existing wayfinding-related conditions and assets across the system.
• Participate in developing protocols for signage material sample documentation, tracking and storage.
• Assist with the preparation of new databases for Wayfinding sign standards and affiliated projects
• Develop standard sign type catalogue for implementation of sign graphics software
• Review transit-related maps for errors.
• Assist Manager of Wayfinding and Graphic Designers with ongoing projects in the design and construction phases, as needed.
• Assist with research on sign materials and specifications.
• Maintain staff work assignment schedules and proactively coordinate implementation of actions
• Respond to each inquiry, whether from a customer, vendor or co-worker in a professional and courteous manner.
• Adhere to the rules, regulations, collective bargaining agreements and policies of the Authority including EEO, Anti-Discrimination, Anti-Harassment and Anti-Retaliation polices
• Perform related duties as assigned. 

• Full-time enrollment in a Certificate, Bachelor's or Graduate degree program in Architecture, Urban Planning, or Graphic Design. 
  • Undergraduate certificate student intern candidates shall have completed 2 semesters or 3 trimesters
  •  Undergraduate bachelor's student intern candidates shall have completed (4) semesters or (5) trimestersGraduate degree student intern candidates shall have been accepted to a graduate studies program and be within 24 months of matriculation. 
• All candidates should have strong oral, written and interpersonal skills
• Effective organizational, analytical, multi-tasking and interpersonal skills
• The ability to use Adobe Creative Cloud, Word, Excel, and Database applications
• The ability to pass: a Criminal Offender Record Information (CORI) check; background screenings; and the MBTA's medical requirements, including a physical examination and drug and alcohol screening. 
• Further, the candidate must: handle sensitive and confidential information in an appropriate manner
• Effectively communicate with customers, employees, contractors and vendors
• Have a valid driver's license
• Work effectively with a diverse workforce. 

None

Preferred Experience and Skills

• Experience with graphic design, architecture, and urban planning.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
• Ability to provide internal and external customers with courteous and professional experiences
• Ability to work effectively independently and as part of a team (or supervise, if required)
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
3. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
4. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
5. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
6. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
7. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
8. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
9. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
10. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.