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Transportation Telecommunications Specialist 1 – Transportation Operations Center (TOC)

Operator/Dispatcher
Oregon Department of Transportation
Delivery & Operations Division – Region 1
Traffic Management Operations Center (TMOC) / Transportation Operations Center (TOC) Dispatch
Portland

The role:

Join our Portland Transportation Operations Center (TOC) and work with three other centers throughout the state to coordinate highway operation activities. This includes maintaining safe traffic flow in multiple counties, cities and towns by communicating between field crews, local and county law enforcement, emergency services, state agencies and the public. With your quick decision-making skills, you will help keep field crews safe and improve the safety and mobility for Oregon travelers. Apply now!

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through our values, commitments, strategies and actions.

Before applying, visit our applicant information website to learn more about our process. If you are a current State of Oregon employee, you must apply through your employee Workday profile.

A day in the life:

• Monitor transportation system conditions, radio communications and weather conditions.

• Monitor and answer a variety of technical equipment including a multiline phone system and a multichannel radio system.

• Implement incident and weather-related response plans.

• Receive, input and notify crews about maintenance or repairs.

• Implement detour routes including dispatching staff and equipment.

• Coordinate with other agency dispatch centers, transportation operation centers, crews, law enforcement and the Oregon Emergency Response System.

• Review and understand statewide and regional standard operating guidelines, emergency operations plans and transportation operations center systems.

• May need to stay at a workstation for long periods, sometimes in a close working area with moderate noise caused by equipment and radio transmissions.

• May be required to work extended hours, regularly travel throughout the region and available to work day shift, swing shift, flexible shifts, alternating shifts, nights, weekends and holidays including on call for emergency purposes.

• Handle multiple conflicting priorities that sometimes involve life threatening decisions and communicating with the public, often under confusing or crisis conditions.

• Must be able to pass an initial and maintain annual CJIS/OSP background checks for LEDS operation.

• To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitment@odot.oregon.gov.

What’s in it for you:

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more. Learn more about working at the Oregon Department of Transportation and the benefits we offer.

• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials. Please ensure your application materials are detailed, accurate and reflect your skills, experience (paid and unpaid) and education as they relate to the position when applying.

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

• Public Service Loan Forgiveness opportunity!

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Minimum qualifications:

Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents and determining an appropriate course of action. One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer.

Note: Successful completion of a Certified Emergency Communications Course may substitute for the one year of specialized experience.

Special qualifications:

The successful candidate must become LEDS certified and maintain current certification within 90 days of hire.

What we’d like to see:

If you have these attributes, let us know in your application materials! It's how we will choose whom to move forward! You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with ODOT values to help us decide who will move forward.

• Experience in emergency telecommunications (such as police, fire, 911) at a dispatch center.

• Experience working with computer systems while using a multi-band radio system as well as other related software.

• Experience communicating with internal and external customers in person or over the phone who may be distraught, angry or confused.

• Experience handling multiple tasks simultaneously and prioritizing them.

• Ability to type at least 35 words per minute (wpm).

How to apply:

• Complete the following required steps:

  • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.

• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are a current State of Oregon employee, the tasks will come to your Workday inbox.

• If you are a veteran, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy reasons, please do not attach your military service document(s) to your application or combine it with any other required document attachments.

Need help?

• For questions, call 503-910-6372 or email ODOTRecruitmentCC@odot.oregon.gov.

Additional information:

• We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension]. We are also unable to proceed with Curricular Practical Training (CPT) program requests.

• We may use this recruitment to fill multiple or future vacancies.

• We will conduct name-based criminal background checks on final candidates, including current ODOT employees. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.

• You will be represented by the Service Employees International Union (SEIU).

ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.

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