The Telephony Cloud Solutions Architect is responsible to lead the architecture and engineering of telephony solutions at OneMain Financial. This individual contributor role will be responsible for establishing an enterprise telephony platform supporting call centers, branches, and corporate sites. This includes inbound/outbound dialing, call recording, dialer/IVR functions, and other voice servicing functions. Technology strategy development, in particular with a shift to cloud servicing, is a significant part of this role. This position will be part of Network & Communications team within Technology and partners closely with infrastructure engineering, product delivery lanes, enterprise architecture, and multiple business departments.
This role is Hybrid. You should be located within a commutable distance to one of our offices located in Baltimore MD, Charlotte NC, Wilmington DE, Evansville IN, Chicago IL, or Dallas/Fort Worth TX.
Target base salary range is $130k - $180k, which is based on various factors including skills, work experience, and location. In addition to base salary, this role is eligible for a competitive additional compensation program that is based on individual and company performance.
ESSENTIAL JOB FUNCTIONS
Senior individual contributor who will engineer, spearhead, and implement solutions for complex telephony problems.
This position requires the individual to be hands on while possessing the exceptional ability to collaborate with our technology and business partners.
Possess superior skillsets to swiftly analyze technical problems and drive various technology stakeholders to successfully implement proposed solutions.
Design and implement telephony-as-a-service solutions to meet dynamic business needs
Define non-functional requirements for cloud-based telephony platforms
Coach junior telephony engineers to develop cloud engineering skillsets
Experience working in Agile or similar environment
Ability to drive automation via Ansible and/or Terraform
Experience with hybrid on-prem/cloud environments
Strong documentation skills with ability to write policy, procedure, and standards
Experience establishing and managing telephony service level agreements
Mentor other telephony engineers
REQUIRED SKILLS & JOB QUALIFICATIONS
10+ years of technology experience with progressive responsibilities, and with at least 5 years in telephony principal engineer or architect role
5+ years working in a technical role with a solid grasp of advanced telephony concepts
Minimum of 5 years of experience managing the deployment of complex cloud telephony solutions in an large scale environment
Design and implementation of large-scale CCaaS and UCaaS platforms
Experience configuring and implementing telephony services hoted platforms such as Avaya, Alvaria/Noble, NICE, Five9, LiveVOX, RingCentral, or Amazon Connect.
Ability to effectively coordinate between technical teams and business stakeholders
Have a desire towards bias for action and speed in problem solving technology issues
EDUCATION & CERTIFICATIONS
Bachelor's degree in Information Technology, Computer Science, Engineering, or other IT-related major is required, or 15+ years of relevant experience
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
Health and wellbeing options for team members and their dependents
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Continuing education
Bonus eligible
Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
And more
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