OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at www.onesourcevirtual.com.
The Tax Registration Specialist is responsible for supporting daily tax registration operations within the Tax Operations team. This position reports directly to the leader overseeing Tax Registration and ensures the delivery of high-quality payroll tax services to customers.
Essential Functions/Duties/Responsibilities
- Manage the end-to-end tax registration process to include, but not limited to rejections relating to missing account numbers, completing re-filing on behalf of customers, etc., and collaborating with internal teams for case resolution.
- Prepares various tax transactions on behalf of OSV customers, including but not limited to Withholding/Unemployment Tax Registration Applications, Tax D-Registrations, and Name Change or Address Change Notifications.
- Responsible for interfacing with customers via OSV Support to keep customers apprised of tax registration activities. Manages assigned customer cases via OSV Support to ensure tax registration projects and filing rejection cases.
- Identify and analyze Payroll Tax needs and requirements. Research tax registration compliance and form changes to ensure the delivery of quality tax services to customers
- Manage multiple sources of incoming data via electronic email queues, incoming mail, and applications.
- Meet quality and production metrics outlined for position
- Perform additional duties and special projects, as assigned.
Competencies
- Strong written and communication skills
- Time Management Skills
- Positive Attitude
- Strong collaboration skills
- Organized and detail-oriented
- Confident
- Accountable
- Results Driven
Supervisory Responsibility
This role does not have any supervisory responsibilities.
Qualifications and Experience
- Working knowledge and language of the following business areas: Payroll and Payroll Tax
- 2+ years of customer service experience
Preferred Skills
- Experience with multistate business tax registrations and/or licensing is highly desired
- Associate degree in related field preferred
- Payroll outsourcing experience preferred
- Previous experience working with either TaxEx OR Workday, PeopleSoft or other ERP HR/Payroll systems/applications preferred
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
