Wheaton Moving and Storage, a subsidiary of Wheaton Van Lines, Inc., has a great office support opportunity available for the right candidate. This full-time opportunity also includes great benefits such as medical, dental, vision, life insurance, critical illness, 401k with employer match, Paid Time Off (PTO), and --- ESOP (Employee Stock Ownership Plan)! Job Summary:
The Senior Agency Administrative Coordinator plays a vital role in supporting daily operations by managing phone communications, data entry, appointment scheduling, and providing sales support. This position will also assist with various administrative tasks and serve as a backup for the Office Accounting Coordinator and/or Manager. Key Responsibilities:

• Communication Management: Handle inbound calls and online inquiries while making outbound calls as necessary.
• Software Coordination: Collaborate with the local moving software team to enhance operations and maintain developer relationships.
• Appointment Scheduling: Arrange sales appointments for the sales team and manage orders for house accounts.
• Customer Interaction: Greet and assist walk-in drivers and customers, ensuring a positive experience.
• Support Operations: Assist Move Managers and the Operations department by following up with customers and confirming move details. Arrange third-party services as needed.
• Documentation Management: Sort, scan, and rate driver paperwork; collect payments from customers.
• Problem Resolution: Troubleshoot and assist with resolving issues related to agency orders.
• Data Entry: Input various data into accounting software and run/send weekly driver statements.
• Marketing Support: Promote the company through online and social media initiatives, collaborating with in-house and outsourced marketing teams.

Required Experience: Minimum of one year in an administrative or customer service role. Skills and Qualifications:

• Proficient in computer applications; knowledge of basic accounting principles is a plus but not required.
• Excellent customer service skills with strong verbal communication abilities.
• Strong organizational skills; dependable and punctual.
• Ability to prioritize tasks, work independently, and handle pressure and deadlines effectively.
• Capable of multi-tasking and collaborating with a team.
• Ability to respond to inquiries from customers, vendors, and employees with a friendly demeanor.

Educational Requirements: High school diploma or equivalent experience.
Working Conditions: In-office work with a moderate noise level. A phone headset is available upon request. NOTE: This is not a remote position.
Physical Demands: Regularly required to talk, hear, and manage stress. The role involves sitting, using hands for typing, and reaching with hands and arms.
Safety Hazards: Minimal hazards typical of a general office environment.
This job description is intended to provide a general overview of the responsibilities and requirements of the role. Additional duties may be assigned by supervisors or managers, and the employer reserves the right to revise this job description at any time.

PIc11b76beb34c-29448-35964177

PDN-9d9c98e5-e1fa-4ba7-9a62-5997dbb4b6fe