Application Opening: March 5, 2025

Application Deadline: March 18, 2025

Compensation: $ 104,442 - $126,932 Annually

Classification Specification: https://careers.sf.gov/classifications/?classCode=2914&setId=COMMN

ListID: CBT-2914-X00095

This is a Class-Based Test (CBT) conducted in accordance with CSC Rule 111.

San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today but also in shaping the future of San Francisco.

Human Services Agency (HSA)

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under general direction, the Social Work Supervisor provides supervision to specialized social workers such as Human Services Technicians and Social Work Specialists.  They monitor the work of staff engaged in providing various social services to clients in such programs as Adult Services, Family and Children's Services, and In-Home Supportive Services in various Family and Children's Services Programs. 

Essential Duties and Functions

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; and may include additional duties as assigned. 

1. Supervises a unit's schedule and work activities by planning and delegating casework, providing client management, continuing client investigations, transportation, and processing services for programs in Family and Children's Services and In-Home Supportive Services.
2. Supports the professional development of staff by participating in the selection of unit staff, providing staff training and coaching, and ongoing feedback; ensures performance appraisals are used effectively and timely to develop growth plans and identify opportunities for staff to learn.
3. Ensures staff's work meets program compliance with applicable policies and procedures by reviewing completed cases, assignments, and ongoing referrals, and recommends corrective action, when necessary.
4. Coaches staff on emergency calls and crisis situations of appropriate case action and suggests methods and strategies to resolve problems.
5. Handles regular consultations and unit meetings to share updates and other important information.
6. Attends program meetings, provides updates, and participates in program or policy improvement initiatives.
7. Builds collaborative relationships with staff, supervisors, other departments, professionals, and community partners to identify and provide services to clients.
8. Responds to inquiries and referrals from staff, other departments, community organizations, and the general public.
9. Investigates complaints and recommends corrective action, when necessary, to resolve complaints while maintaining confidentiality.
10. Researches opportunities for continuous improvement, stays up-to-date of the latest policies and best practices in social services; and recommend improvements to operations of unit activities.
11. Prepares quantitative and narrative reports for managers and other program stakeholders.

How to qualify

Education

Possession of a baccalaureate degree from an accredited college or university; AND

Experience

Three (3) years (6,000 hours) of verifiable social casework or employment services experience with a public or private agency/organization.

Substitution for Education

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester or forty-five (45) quarter units equal one (1) year.

Possession of a Master's degree in Social Work or Counseling may substitute for one year of experience; OR

Substitution for Experience

Possession of a Master's Degree in Social Work or Counseling may substitute for one (1) year of experience.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise stated.

Verification of Experience and/or Education

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456     Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification, or may lead to lower scores.

Selection Procedures

Supplemental Questionnaire Examination: (Weight= 100)

Candidates MUST achieve a passing score on the supplemental questionnaire evaluation in order to move forward in the Selection process.  Candidate scores from the Supplemental Questionnaire Evaluation Exam will be used to determine the final score and rank on the eligible list/score report.

The Supplemental Questionnaire Evaluation Exam is designed to measure and evaluate your experience and relative knowledge, skills, and abilities in job-related areas identified as critical for successful performance in class 2914 Social Work Supervisor. These may include but are not limited to: knowledge and ability to apply all applicable general principles of social work, Child Welfare, ethical practices, and behavioral sciences; supervisory knowledge and ability to plan, assign, organize, and direct the work of staff or a unit; problem- solving ability to analyze complex situations; critical thinking skill and ability to collect, organize, interpret, and evaluate information; organizational / time management to work independently, organize, and manage various work assignments; team leadership to influence, motivate, and challenge others; interpersonal skills and ability to promote and maintain professional and cooperative working relationships.

It is important that the information provided in the Supplemental Questionnaire Evaluation be accurate and complete. All relevant experience, education and/or training must be in the evaluation in order to be reviewed in the rating process.Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process.

Candidate exam responses will be vetted as appropriate using AI use detection software. Evidence of use of AI, plagiarized answers, or falsified information in exam responses will be addressed in accordance with Civil Service Rules related to fraud and cheating.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

What else should I know?

Eligible List/Score Report

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 12 months  and may be extended with the approval of the Human Resources Director. 

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods, and other particulars, except when superseded by federal, state, or local laws, rules, or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/.] The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications, and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Additional Information

Additional Information Regarding Employment with the City and County of San Francisco

• Information About The Hiring Process
• Position Based Testing Information
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit: https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

* Select the "I'm Interested" button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carmen K. Lewis, by telephone at (415) 557-5241 or by email at carmen.lewis@sfgov.org.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.