The Role
You will have the opportunity to lead all aspects of production support - readiness, availability and resiliency of critical Applications, Batches & Infrastructure representing various business units while being centrally aligned to the Production Services organization. Offer a plethora of opportunities to augment knowledge across multiple dimensions of Technology at the same time retaining key focus on Cloud Computing (AWS & Azure) & Enterprise tools/solutions like Jenkins, uDeploy, Docker, Kubernetes, Splunk, Datadog, etc.This role will provide a truly predictable customer experience. Under times of market volatility and high volumes, there is an increased expectation of a consistent service level. In Fidelity, we strive to meet this expectation by building reliability into our ecosystem. This will be achieved though defining & implementing practices in Resiliency Engineering, Automation, Observability & Chaos Testing while also engraining a proactive Culture that thinks reliability first design. Solve stack-wide engineering issues related to hardware, software, network, applications, and cloud service providers.
Team
We at the Production Services (EI&O-PS) in Fidelity are a centralized support services organization in the Enterprise Infrastructure & Operations group of Fidelity. EI&O-PS supports 3000+ applications across Fidelity business units providing roster based on call rotation (follow the sun model). Services provided by EI&O-PS include Platform, Application and Batch Support via Incident management, Change management, Environment management, Cloud, UI, Middle Tier & Database Services, Mainframe operations, Release Services & Performance Engineering services.The Expertise and Skills we're Looking For
- Bachelor's degree or higher in a technology related field (e.g. Engineering, Computer Science, etc.) required
- 5-8+ years of hands-on experience deploying and/or supporting highly distributed multi-tiered systems at scale
- Hands-on experience with Public Cloud environments, preferably AWS and Azure. Certifications a plus
- Hands-on experience with container orchestration, preferably with Kubernetes
- Working experience on batch processing using tools like Control M, Informatica etc.
- Ability to solve application issues on Unix/Linux with J2EE, WebSphere, Tomcat and SQL
- Exposure to basic OS level scripting languages such as Korn/Bash/Jscript
- Familiarity with ITIL processes like Incident management, Change/Problem management
- Balancing delivery with ad hoc workloads and re-evaluating priorities
- Solid understanding of Cloud Computing and DevOps concepts including CI/CD pipelines
- Hands on experience with one or more observability tools (Prometheus, Grafana, ELK/OpenSearch, OpenTelemetry, Datadog, etc.)
- Use Datadog, Catchpoint, Splunk & Grafana for Application Observability and monitoring of app & infrastructure
- Experienced in Instrumentation with systems skills on building and operating, monitoring, logging, alerting services of distributed systems at scale
- Proven experience in maintaining scalability and resiliency of complex environment.
- Proven experience in implementing advanced observability practices and techniques at scale.
- Provide enterprise Cloud and Platform Engineering support for production environments and ability to participate in on-call rotation to provide solutions.
- Experience in Cloud development (AWS and Azure) and migration skills; Experience with building and operating highly resilient platforms in public cloud environments
- Ability to triage, complete root cause analysis, and be decisive under pressure
- Experience managing and interpreting large datasets using query languages and visualization tools
- Proficient communication skills with an ability to reach both technical and non-technical audience
- Ability to learn new software, method and practices and bringing them to our developers
- Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationships
- Proven experience performing chaos testing to build confidence in the system's capability to withstand turbulent conditions in production
- Strong understanding in API testing tools (SoapUI, Postman)
- Understanding of Agile Methodology
- Experience managing systems using infrastructure as code tools (IAM, ARM, Terraform, Chef)
- Handle a huge fleet of on-prem servers (including security & patching oversight)
- Handle hundreds of SSL certificates for all applications in scope
- Use Ansible & Python for automating day-to-day activities, Web development with Django, JavaScript
- Collaboration and Relationships - Ability to work with a variety of individuals and groups, both in person and virtually, in a constructive and collaborative manner and build and maintain effective relationship
Dynamic Working
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.Company Overview
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at FTSJobs.com.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com.
Information about Fidelity investments
At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money. For information about working at Fidelity, visit FidelityCareers.com.
Fidelity TalentSource's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.
