At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Primary Care
Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.
# Ensures appropriate check-in, check out and financial coun selingprocesses arefollowed and staff are competent to perform roles in Maestro Care# Provides support and ensurestimely communication / trainin g andimplementation ofsystem applications and enhancements# Ensure compl iancewith policies and procedures, state and federallaw, complianceplans , HIPAArequirements, JCAHO guidelines, privacy, and informationtechnolog y security as itrelates to service access# Implement strategies for theappropriate use of resources to achieveBalancedScorecard goals and KPIs. # Consistently is aware and available for listeningto HCA#s regardingare asofimprovement and offering suggestions/ideas.# Reviews and reconciles required reports. Provides regular feedback toHCA#s# Inform departmental leadership / clinic leadership quarterly onBSC/KPI performance;identify andimplement action plans for performance improvement;proactively recom mends individual/team/process improvements to increase performance# Moni torsClinic staff compliance to ensure 97% compliance withRegistration Qu ality# Ensures clerical staff under the ABN process and know how to prin t,document# Monitors Patient work queues (FCC and Missing Reg items)#all accountsworked withinappropriate timeframes consistently# Ensures Co p aycollection rate at 95%; POS Collections at BalancedScorecard target(BS C)#Professional Registration denial rates at or below BSCtarget # Attend Service Access PRMOmeeting/bulletin meeting to continually strive to imp roveprocesses, level of knowledge and expertise to better addresscustome r#s needs and changingservice requirements# Rounds regularly with front desk staff at each office to maintain anenvironment of trust,fairness, a ndconsistency-this includes working atthe front desk attimes to keep sk ills at expertlevel# Assist in Implement of Telephone Change packet tran sition(Option1,2,3) across DPCnetwork; provide clerical staff training t oall clinics# Provide go-live support at go-live for Telephone transitio n(Option1,2,3)# Provide telephone monitoring report training for nursema nady# status# Work closely withOIT and serveas liaison during OIT traini nager andexplain how to solveproblems with abandonmentrate, RONA, #notre g toanswer operationsquestions on telephone reports# Run telephonedata t o trend improvements along with Strategic ServiceAssociate# Trainandimpl ement form process and medication authorizations beingcompletedbyclerica l staff across the network (staff answering 1, 2, 3)# Create checklistsa nd material as needed to complete work above.
Minimum Qualifications
Education
High school diploma required. A Bachelor's degree in a related field is strongly preferred.
Experience
Requires six years of experience of a progressive nature in a healthcare setting to become knowledgeable of the complex activities associated with healthcare services. An Associate's degree in healthcare or business may substitute for two years of experience. A Bachelor's degree in healthcare or business may substitute for four years of experience.
Degrees, Licensures, Certifications
N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
