Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

Five9 is expanding its Tax Team by adding a position for Senior Tax Manager – Indirect and Telecom Taxes.  The Senior Manager will be responsible for a wide range of tax and regulatory-related functions, including sales, use, telecommunication taxes, along with various regulatory surcharges and fees.

Duties and Responsibilities

• Lead indirect tax compliance and tax controversy matters
• Research complex tax issues and prepare technical memo on issues and position
• Work with Tax Team members and third-party preparer to manage all aspects of monthly, quarterly and annual transaction tax filings
• Prepare and/or review various telecommunications gross receipts tax returns, or other internally-prepared filings
• Review in-house prepared Canada GST/HST and provincial returns
• Prepare and/or review tax accruals
• Prepare state and federal telecommunications regulatory filings, including 499-A/Q, State PSC and Canada CRTC filings
• Manage tax compliance calendar
• Manage customer State and Federal exemptions
• Review customer and vendor agreements to analyze US Indirect tax matters and support Billing, Sales and Legal as needed for tax information/validation
• Understand Five9 products and assign appropriate tax codes to new product SKUs
• Manage all tax audits, including timely responses to auditor requests, defending Five9’s tax positions with technical research or external counsel as needed

Qualifications

• Bachelor’s degree in Finance, Accounting or Business Administration
• Master’s degree in Taxation and/or CPA a plus
• 10+ years Indirect tax experience in relevant industry and/or public accounting
• Strong knowledge of tax compliance requirements in SaaS and telecommunications industries
• Ability to collaborate with cross-functional business partners
• Hands on, quick learner with excellent analytical and critical thinking skills
• Excellent communication skills

Work Location: This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.