Job Description:

The House Manager is a role that provides both office support and manages events. With up to 35 hours/week, this position supports the Senior House Manager in scheduling and updating the student ushers’ event shifts, creating show info sheets and contributing to the student training process.

During events, acts as House Manager. Is responsible for safety and comfort of patrons during performances and public occupancy. Supervises scheduled Usher staff during assigned events. Coordinates front-of-house activities in the theater. Enforces theater, college, and event policies. Manages crowd control and safety/security regulations and policies. Serves as a primary point of contact for show leaders, production team and patrons to answer questions, troubleshoot problems, and address complaints. Promotes and maintains positive public relations for the theater with its clients and patrons. Maintains proper image for the event. Acts as liaison to Berklee Police and security staff. Prepares, opens, and secures facilities before and after an event.

Expected weekly breakdown is 10-15 hours of preparation/admin work, and 3-4 performances. Much of this job requires being at the theater, but admin hours may be performed at home when on-site tools aren’t needed. The event schedule does vary and is seasonal and based on the college academic schedule.

• MINIMUM JOB QUALIFICATIONS:

  • Three+ years of experience in a guest experience or front-of-house role in a performing arts or theater environment

  • Strong written and verbal skills in order to communicate effectively with the public, staff, promoters, and touring personnel.

  • Ability to handle and reconcile merchandise money.

  • Strong organizational skills, and knowledge of Microsoft Office and/or Google Suite

  • Self-driven and able to manage time and tasks with minimal supervision.

  ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:

  • House Management: Arrives to open the theater; check-in with show leaders, box office, security/police, and production; admit ushers and hold usher meeting; creates show report for each performance/event; enforce theater policies; trouble-shoot patron issues/complaints; close and secure the theater. Evaluates existing policies and procedures and makes recommendations for improvements and staff training.

  • Accessibility Services: Ensures the accessible seat requests are set-up on a per-show basis, and reviews emergency exit procedures for patrons with ushers if needed.

  • Facility maintenance: Supports team by entering maintenance requests as needed.

  • E-commerce and on-site retail: Is fluent in reconciling merchandise and can support usher team with display, counts inventory in/out, and confirms cash revenue. Understands Square for Credit Card sales and can support usher team as needed.

  • Event Coverage: Serves as secondary HM after SHM.

  • Event Detailing: Works closely with SHM on compiling information on each show and adding any supplementary documents based on information pulled from Smartsheet, When to Work, Etix, show leader emails and Google Drive and then prepares the show sheet, including ushers on shift, for the HM working at any given event.

  • Synchronous communication: Discuss concerns, improvements and additional tasks as needed, for complicated events that require advance communication. Reviews House Reports weekly and discusses with managers any issues that need to be brought forward for action.

  • General Operations Maintenance: Inspecting/relabeling the seats, checking equipment regularly such as radios, headsets, ALDs, flashlights along with managing the inventory of various items (tables, stanchions, table skirts, etc) at our assigned performance venues.

  KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

  • Demonstrated experience working with entertainment industry professionals.

  • Strong supervisory, interpersonal, and organizational skills in order to manage staff and work-study employees as well as demonstrated skills in leadership, management, evaluation, and planning.

  • Ability to work well under pressure and in stressful situations.

  • Ability to interact with stakeholders of all levels with a high level of transparency and diplomacy.

  • Ability to work and think independently, take initiative, and meet deadlines.

  • Computer experience in a variety of software programs, including database management and web-based ticketing systems. Experience with Slack, FileMaker, Smartsheet, EMS, Etix, and When-To-Work preferred.

  • Knowledge of safety, security and crowd control regulations and best practices. Certification in CPR and first aid is required and will be provided.

  • Knowledge of ADA/accessibility regulations, standards, and best practices.

  SUPERVISORY RESPONSIBILITIES:

  • Responsible for the oversight and management of Usher team on a per-show basis.

  WORK ENVIRONMENT:

  • Shared office space

  • Hybrid work schedule (subject to change)

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.

Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:

CasualPDN-9e4701f1-290c-4e6f-9ad0-7f93992d6daf