Office Experience and Events Assistant at Boston Consulting Group (BCG) in Philadelphia, PA

Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world.

What You'll Do

The Office Experience and Events Assistant supports the Office Experience, Concierge and Events function of the Philadelphia office. We are seeking a hospitality and service oriented, team focusedand driven individual who thrives in a fast-paced and challenging environment. Working under the direction of the Operations Director, the Office Experience and Events Assistant will 1) support theday-to-day office operations for the Philadelphia office, 2) support the planning and delivery of staff affiliation and engagement initiatives. This role is essential to the culture of the Philadelphia officeand is a high visibility role, working closely with senior office leadership. The expectation is that this person is in the office five days a week, though there is some ability to work remotely occasionally.

Key Office Experience and Concierge responsibilities of this role include:

Work with the Operations Director and the Office Experience (OE) team to support initiatives that improve the office experience for all staff and visitors
Work in collaboration with the OE team to deliver a high-level of service for anyone who enters the Philadelphia office. This service includes handling:
- office and conference room reservations
- adding visitors into the building's security portal
- issuing and auditing employee and visitor access badges
- planning and ordering catering, snacks, beverages, and supplies
- meeting and events planning and support
- stocking supplies and helping to maintain the cleanliness of the office
Work in collaboration with the Administrative Services and OE teams to coordinate and support large-scale in-office meetings, ensure the delivery of seamless logistical support including AV coordination with the IT team
In partnership with the OE team, act as a point of contact for vendor relationships as required including catering, equipment, supplies, maintenance, security, events, and other services
In partnership with the OE team, liaise with building management to ensure a high-level of janitorial and security services in the office, coordinate general maintenance and repairs
Provide support on special projects as assigned
Provide backup support to other members of the OE team as needed

Key Events responsibilities of this role include:

Work with the Operations Director and OE team to help with end-to-end planning and support of onsite and offsite Office events
Work with DEI and Cohort nodes to support programming for their respective affiliation networks
Help to drive and manage marketing and communications for events, tracking RSVPs, etc.
Help manage office calendar of events and key meetings
Assist in tracking event budgets and expenses with a high-level of detail and accountability
Research and develop relationships with all types of event vendors, including caterers, venues, entertainment and more. Assist with conducting site visits and preliminary contract reviews

*Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.

What You'll Bring

Bachelor's degree preferred
Minimum 1-3 years of administrative support, or customer service experience, in a fast-paced environment
Proficient computer skills: Using the Microsoft Office Suite with advanced computer skills willingness to learn new systems is relevant to the needs of the operation
Hospitality experience preferred. If no direct experience, an importance towards and demonstration of anticipating needs and providing efficient and flawless service.
Ability to lift/move objects up to 35 pounds
Flexibility to work overtime as needed, especially when supporting key events and meetings

You're Good At:

Must be able to perform successfully in a fast-paced, intellectually intense, service-oriented environment and to interpret rules and guidelines flexibly to enhance the business and in keeping with BCG's values and culture
Handles challenging situations with poise, understanding, and tact, and displays a high degree of professionalism
Experience working successfully within a complex matrix structured organization is essential
Displays service-oriented mentality and responds to customer needs with a sense of urgency
Highly responsive, flexible, team player and able to display confidence in handling phone calls
Consistent, dependable and accurate in completing responsibilities/tasks
Excellent organization and time management skills with ability to manage competing priorities effectively
Meticulous attention to detail and accuracy
Excellent written and verbal communication skills
Organizational skills and the ability to handle competing priorities
Demonstrates maturity, poise, diplomacy and tact in a situation. Conveys a positive personal and professional image
Works cooperatively with other team members, displaying a high level of motivation and enthusiasm for tasks
Strong interpersonal and communication skills to develop effective working relationships with BCG staff and clients
Ability to respect all BCG and client information as personal and confidential
Possesses a high degree of professional appearance and demeanor
Displays high standards of professional behavior and ethical standards
Displays patience and an ability to impart knowledge and processes clearly
Is a team player and strives to go above and beyond in order to get the job done
Strong intellectual curiosity - a creative thinker and interested in the big picture
Must be flexible and able to perform successfully in a fast-paced environment

Who You'll Work With

Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.

Additional info

Compensation Information:

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks.

All of our plans provide best in class coverage:

Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children

Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs

Dental coverage, including up to $5,000 in orthodontia benefits

Vision insurance with coverage for both glasses and contact lenses annually

Reimbursement for gym memberships and other fitness activities

Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan

Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement

Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)

Paid sick time on an as needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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