This position would cover the Northeast service area of Michigan. This role would have a home base of our Gaylord, MI warehouse. 
PRIMARY RESPONSIBILITIES: 
    -Accurately measure the dimensions and determine installation processes for windows and doors.
     -Provide installation solutions that match customer expectations, adapts production specifications to the installation requirements, utilizing a thorough knowledge of Renewal Products.
    -Confirms details within the sales contract to assure customer expectations are in alignment with product features and options and installation process.
     -Provides feedback to sales representatives when a job goes on hold, works with reps to resolve questions in a quick and efficient manner.
   - Determines installation labor duration and installation materials needed to successfully complete the job.
    -Completes and submits required job files that are complete, correct and timely providing a quality hand off to internal customers.
    -Communicates with Installation crew on specifics for the jobs, providing advanced notice of unique factors the crew will need to be aware of with the job.
    -Approves any additional installation labor required to complete the job.
     -Trouble shoots issues with installation crew on day of installation; this may include onsite support to the job.
    -Work directly with Homeowners to resolve installation process issues.
   - Provide support to sales reps with pre-sale site visits to define project scope and ensure the scope of work is reflected in pricing and contract documents.
    -Supports installation leadership on recruitment of installation sub-contractors.
     QUALIFICATION AND SKILL REQUIREMENTS: 
    High School Diploma
    5 years of work experience in the home improvement or other closely related field.
    Must have experience in measuring, using hands-on measuring tools.
    Previous customer service experience, especially win/win problem solving, and conflict resolution skills required.
    Valid Driver's license and clean driving record.
    Written and verbal communication skills.
    Able to lift, push/pull, and carry at least 40lbs.
    Able to stand for at least 6 hours per day.
    Able to climb ladders, stairs, and kneel.
    Knowledge of applicable building codes and construction techniques.
    Ability to work in a team environment.
Salary Information:Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $68,480-$102,720 annually plus incentives.


CULTURE AND BENEFITS:
"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It's also why we're committed to supporting you to approach each day with a bright outlook. Benefits include, and are not limited to:* 401 (k) Plan, Employer Fixed Contributions & Company Matching* Profit Sharing* Medical, dental, prescription, vision coverage* Tax-advantaged accounts for healthcare expenses* Life Insurance* Paid Time Off, Paid Holidays* Paid Maternity Leave & Paid Parental Leave* Dependent Care Flexible Spending Account* Career Growth Planning & Nationwide Career Opportunities
We look forward to seeing how your unique skills, background and experience will inspire our team and help us continue to be the leader we are today.
At this time, we are not sponsoring candidates for work authorization in this position. Should you independently secure work authorization, please consider applying to this position.
If you need a reasonable accommodation to complete a job application, participate in a job interview, or engage in any part of the hiring process, please contact TACompliance@andersencorp.com.
In 2025 Andersen has set a profit sharing target of $3,500 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
Andersen Corporation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristics protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.
Posting City: Kentwood, MIPDN-9e411426-4d89-4c4e-b7d5-584868dbbc31