The HR Service Center provides an array of transactional and administrative HR services for executives, managers, employees, retirees, and vendors. The HR Specialists work closely together to answer, research, and respond to inquiries primarily received through direct phone contact as well as email, chat, regular mail and fax. Responsibilities include health and welfare plan support, interpretation of policies, programs and procedures, support of all HR technologies, process HR transactions in Oracle Human Capital Management (HCM), tuition reimbursement program administration, employee learning administration, managing personnel files and responding to legal requests.
JOB REQUIREMENTS
- Successful completion of aptitude test
- Bachelor’s degree preferred
- Must have 4 years of experience in a high volume call center or service center environment
- Ability to work proficiently in HR Systems and software Oracle HCM, Case Management System, and Microsoft Office)
- Must possess excellent organizational skills with the ability to organize data and facts with strong attention to detail and have the ability to handle a high pressure/high stress environment.
- Excellent interpersonal and communications skills with the ability to convey information in a manner that is compelling and convincing
- Ability to develop creditability and trust within a short period of time with customers, partners and peers
- Manage multiple high-profile initiatives simultaneously without loss of composure while continuing to fulfill other job-related tasks
- Ability to handle multiple priorities simultaneously on work that is complex and varied in nature without sacrificing quality
- Ability to perform routine repetitive tasks while maintaining superior quality
- Ability to work cohesively in a team environment
- Possess excellent phone etiquette
JOB RESPONSIBILITIES
- Interpret and answer inbound customer inquiries by researching information from various data repositories and determining appropriate response
- Complete requests in multiple HR systems, retrieve answers from various sources and document requests in the Case Management System
- Process Oracle HCM transactions including hires, rehires, promotions, transfers, global transfers, tuition reimbursement, education acceptance and update employee training records
- Run Oracle HCM standard and ad hoc reports as requested
- Provide advocacy support to employees regarding company sponsored benefit plans
- Research, analyze and resolve data issues and make corrections as needed
- Administer the tuition reimbursement program, as well as queries and reporting
- Research, analyze and resolve time off escalations and process absence balance adjustments/corrections.
- Administration of the training application, LearningSOurce, to include set up of courses and curriculum, initiate notifications and support changes in data, as well as troubleshooting issues
- Respond to subpoenas and internal requests (Corporate Security, Workplace Ethics, etc.) for documents or employee information.
- Effectively interpret FMLA and ADA implications as they relate to leaves of absences/disabilities.
- Support special business unit initiatives such as career transition plans, organization redesign, and movement of personnel across subsidiaries, and large-scale system implementations
- Provide ongoing feedback to Corporate HR departments on policy, plan and program design as needed to clarify HR products and services.
- Perform non-phone work as scheduled to support other HR service center administrative functions, such as data entry, reconciliation and correspondence.
- Research, resolve and respond to employee questions and concerns related to health and welfare, pension, employee savings plan and supplemental benefit plans.
- Provide benefit plan interpretation for employees, managers and HR Business Partners
- Understand and interpret benefit policies such as ERISA, FMLA, COBRA, ESP, etc.
PDN-9d8e0397-876e-43e5-8067-33aa2e65e857
