Unscripted Durham

Job Summary

The Food and Beverage Supervisor is responsible for create a positive and fun environment for the associates by leading the team to provide prompt, professional exceptional service to guests. The position will assist the Manager(s) with the supervision of all F&B outlets including the execution of events.

Duties & Functions

• Supervise daily F&B operations, establishing and maintaining policies and procedures

• Interact with guests to investigate and resolve complaints regarding food quality, service, or accommodations

• Perform and assist in some service tasks, such as assisting guests, stocking shelves, counting inventory, and cashier duties when necessary

• Ensure associates are kept informed of any changes in policies or events.

• Ensure that department goals are communicated, understood, and met by all employees

• Assist in constructive feedback conversations with associates to help them to perform their jobs better

• Responsible for engaging the guests at every table with friendly dialogue

• Provide a safe working environment by ensuring compliance with safety programs and Health Department requirements

• Directly working with the management team in the development, implementation, and maintenance of quality service standards

• Ensuring food and beverages are being served in a professional and timely manner

• Assist in service training and completion of daily shift

• All other tasks and duties as assigned

Qualifications - External

Qualifications & Standards

• Experience working in a restaurant, F&B and supervisory experience preferred

• On time and reliable for execution of business needs

• Enjoy interacting with people in a fast paced environment.

• Excellent organizational and time management skills.

• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.

• Must possess a positive attitude and excellent telephone etiquette.

• Must be willing to participate in a learning environment.

• Must be able to quickly adapt to effectively using new software products.

• Must be dependable and available to work weekends, nights and/or holidays based on business demands.

Qualifications