Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from diverse backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.

Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.

This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.

As a member of the IT Financial Systems Team, the Financial System Analyst will play a crucial role in providing technical support for the firm’s financial systems. This position is responsible for delivering high-quality technology services, ensuring efficient system functioning, and developing comprehensive documentation. The Financial System Analyst will provide support on firm-wide projects related to the financial systems as needed.

What You Will Do:

Provide escalated/second-tier support to users of the firm’s financial applications to diagnose and resolve issues including but not limited to: the management of third-tier ticket processing with external software vendors.
Maintain system processes, effectively troubleshoot, and resolve financial system issues through completion, while meeting user satisfaction for key stakeholders.
Collaborate closely with the IT User Support team on user issues and the development of Knowledge Base (“KB”) articles.
Work alongside the Senior Financial System Analyst to maintain system processes, troubleshoot, and resolve system issues.
Partner with internal business users/owners and other IT teams/members to assist with projects through testing, data audits, deployment, and quality assurance.
Develop and maintain internal technical documentation, such as system support guides, data, and process flow diagrams, etc.
Assist with the evaluation, validation, recommendation, communication, training, and implementation of new software applications, including third-party integrations.
Analyze, develop, and implement new business requirements and reports.
Provide training on financial systems to users on an ad-hoc basis.

Who You Are:

Associates or Bachelor’s Degree in Computer Science or Business Administration, or equivalent.
3-5 year of experience in a similar role in a professional service organization
Ideal candidates will have experience in a user support environment.
Strong problem-solving and analytical skills.
Excellent organizational, interpersonal, teamwork, communication, and customer service skills.
Ability to communicate clearly and effectively with both technical and non-technical users.
Proficiency in Microsoft Office Products.
Ability to read and interpret SQL query language is a plus.
Working knowledge of financial terms and business processes.
Knowledge of the Aderant Expert system is preferred.
Occasional evening/weekend work

#LI-MS1

#LI-Hybrid

Benefits and More

At Goodwin, you will discover your next career opportunity with a rewarding compensation package and comprehensive benefits, including:

Flexible work arrangements and hybrid work schedule
Health, dental, and vision insurance
Life and disability insurance
Retirement & Savings Plan
Emergency back-up child and adult care
Paid vacation, sick time off, and holidays
Professional development and career advancement opportunities
Employee recognition and reward programs
Employee wellness and assistance programs
Employee discounts and perks

Consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Goodwin Procter LLP is an equal opportunity employer. This means that Goodwin Procter LLP considers applicants for employment, and makes employment decisions without unlawful discrimination on the basis of race, color, gender, gender identity or expression, age, religion, national origin, citizenship status, disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or other legally protected status.

Please note: Various agencies of the United States government require employers to collect information on applicants and employees. The National Association of Law Placement (NALP) and certain clients request us to keep track of certain aggregate information regarding lawyers. EEO information requested on this application is for purposes of compliance with these recordkeeping and reporting requirements and to determine recruiting and employment patterns. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.

This position is eligible for overtime: No