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The Experienced Technical Support Professional is responsible for providing technical support resolutions as well as accurate, timely referral information to our customers on our Alerton support line. This position is critical to the growth of business for Alerton and the individual who is filling this role must go above and beyond to help differentiate Alerton from its competition. Customer Support - Provide pre-sale/post sale troubleshooting and routine application assistance.

Key Responsibilities

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
Problem Solving - Problems are identified and solved using existing tech web information, utilizing minimal imaginative problem-solving skills.
Applications Knowledge - Gather information and utilize web and product spec materials to guide customers through an application that consists of multiple products within the same application.
Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation.

The annual base salary range for this position is $65,500 - $81,900. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

BENEFITS OF WORKING FOR HONEYWELL
In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

YOU MUST HAVE

Minimum of 2 years of Networks; BACnet, TCP/IP, Routers, and Switches, etc.
Strong technical knowledge and understanding of Building Automation systems.

WE VALUE

Associate's degree - Computer Sciences, Electronics Technology or related.
Minimum of 2 years of experience in the building controls industry (HVAC, BAS)
BACnet, Modbus, LON protocols
Strong knowledge of using Wireshark for packet analysis and firewalls.
Experience with Alerton products or similar Building Automation solutions
Minimum of 2 years of experience with Niagara Framework. Tridium Niagara AX or N4 Certification (preferred)
Experience in installing, commissioning, servicing, and troubleshooting building controls products
Microsoft Certified Technology Specialist (MCTS), SQL Server (preferred)
Understanding of virtualization technologies (Microsoft & VMWare) (preferred)
Understanding of Direct Digital Controls (DDC) Programming (preferred)

ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a cutting-edge software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here

THE BUSINESS UNIT
Honeywell Building Automation (BA) is a cutting-edge global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit click here

Additional Information

JOB ID: HRD251665
Category: Customer Experience
Location: 1405 Xenium Lane N, Suite 230B,Plymouth,Minnesota,55441,United States
Nonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.