Deliver business value through Right and Fast partnership
As a Dispatch Data Analyst here at Honeywell, you will play a crucial role in delivering exceptional customer experiences and driving customer satisfaction. You will collaborate with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize the customer journey.
You will report directly to our Customer Experience Manager Supervisor, and you'll work out of our Raleigh, NC location on a hybrid work schedule.
- Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F.
In this role, you will have a significant impact on enhancing the overall customer experience and ensuring that our customers receive world-class service and support.
KEY RESPONSIBILITIES
- Implement best practices and standard operating procedures to streamline processes and improve efficiency.
- Collaborate with cross-functional teams to identify operational gaps and develop solutions to address them.
- Analyze customer feedback and data to identify trends and areas for improvement.
- Develop and implement training programs to enhance the skills and knowledge of the customer experience team.
- Monitor and track key performance indicators to measure the effectiveness of operational excellence initiatives.
- Provide regular updates and reports to senior management on the progress of operational excellence initiatives.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information: :click here
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
YOU MUST HAVE
* 6 years of proven experience in driving operational excellence and process improvement initiatives.
* Strong analytical and problem-solving skills.
* Excellent project management and organizational skills.
* Ability to collaborate and influence cross-functional teams.
* Experience in customer experience management is preferred.
* Excellent communication and presentation skills.
* Proficient in data analysis and reporting tools.
WE VALUE
- Bachelor's degree in Business Administration or a related field.
- Working knowledge of AMI infrastructure.
- Experience in Microsoft Excel
- Ability to work in a fast-paced and dynamic environment.
- Innovative and solution-oriented mindset.
- Excellent interpersonal and relationship-building skills.
- Continuous learning and self-development mindset.
ABOUT HONEYWELL
Honeywell Industrial Automation enables process industry operations, creates world-class sensor technologies, automates supply chains, makes warehouses smarter, and improves worker safety. This combination builds on our core strengths in controls and automation technologies, which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety, sustainability, resiliency, and productivity of their people, plants, and assets.
THE BUSINESS UNIT
Honeywell Industrial Automation (IA) is a leading provider of automation and control solutions for industrial customers worldwide. We help our customers improve productivity, efficiency, and safety in their operations. Our solutions enable customers to optimize their processes, reduce downtime, and enhance overall operational performance. As a Sr. Customer Experience Specialist in IA, you will have the opportunity to work with cutting-edge technologies and make a significant impact on our customers' success.
Additional Information
- JOB ID: HRD261287
- Category: Customer Experience
- Location: 208 South Rogers Lane,Raleigh,North Carolina,27610,United States
- Nonexempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
