Full Job Description
- Responsibilities: Provide unbiased assistance to Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program questions
- Assist with problem resolution as needed
- Respond to phone inquiries in a prompt, courteous, and concise manner
- Document all encounters in clear and concise online logs
- Transfer callers to other Call Center units as needed
- Meet individual performance standards
- Perform other duties as assigned by management
- Attain and maintain strictly required attendance and performance metrics Education
- Qualification: High school diploma or equivalent Required Skills: Excellent communication skills
- Strong customer service orientation
- Ability to work in a fast-paced call center environment
- Proficient in data entry
- Ability to meet performance standards and metrics
Job Information
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