Job#: 7470
Job Description:
WHO WE AREApex Systems is a leading global technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit www.apexsystems.com.
At Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our teams well-being and recognize the importance of building strong relationships. Thats why we organize regular team-building events and philanthropic days to give back to the community - fostering a sense of purpose and fulfillment among our team.
Join us for career advancement, innovative solutions, and a supportive environment focused on your success.
JOB DESCRIPTION
We are looking for competitive, self-motivated individuals who have the drive to succeed and contribute to our next level of growth. This position is the main point of contact for contractors at certain key clients pertaining to hours worked, performance management, training and development, contract length, and all communications. They will coordinate with Employee Services as it relates to benefits and pay issues. The goal is to be the best when it comes to Customer Service for our contractors.
Other responsibilities include:
- Planning and executing lunches, coffee meetings, and appreciation events with our contractor workforce
- Conducting regular phone calls with our contractor workforce to build relationships, gauge job/contract/client satisfaction, uncover and address concerns and questions, and assist with any other needs that may arise
- Managing and increasing replacement of current and past contractors, as well as our competitor’s contractors
- Coordinating with recruiters and candidates during the offboarding process
- Helping with New Hire paperwork/Compliance
- Tracking and reporting of client specific data
- Generating leads and future business opportunities, while gaining market knowledge of competition
- Supporting and educating local office on customer service and relationship building best practices
- A self-starter with a high sense of urgency and a strong will to be the best
- Process- and solution-oriented
- Ability to build strong relationships
- Excellent communication and phone skills
- Excellent organizational skills with solid documentation skills
- Ability to multitask and meet deadlines
- Be energetic and enthusiastic with a ‘can do’ attitude
- Must be a team player
- Coachable and receptive to feedback
- Experience with Excel
- Experience in Customer Service
- This position will be a hybrid role and requires at least 3 days in-office per week
OUR AWESOME BENEFITS:
- Competitive hourly pay
- Health, Dental and Vision Insurance
- Long and Short-Term Disability
- Life Insurance
- Vacation and Holiday Pay
- 401k Retirement Plan
- Training and Advancement opportunities
- Tuition Reimbursement
- Birthdays Off
- Philanthropic Opportunities
- Referral Program
- Partial Gym Membership Paid
- Team Building Events
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected].
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact [email protected].
