RENEWAL BY ANDERSEN SUMMARY 

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

SUMMARY 

Renewal by Andersen (RbA) has an exciting opportunity for a Concierge Retail Service Representative to join our team in Northborough, MA.

The Concierge Retail Service Representative role will provide Signature Service by being a single point of contact for the homeowner. The Concierge will partner with Sales Representatives to provide a customized level of communication with every homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customer's experience in upgrading their homes.

PRIMARY RESPONSIBILITIES 

• Provide Signature Service customer service to homeowners.
• Create and maintain homeowners' job files.
• Schedule homeowners' technical measure, installation date, and reminder calls.
• Work with Sales Representatives to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress.
• Send out the post installation survey and resolve any post installation situations
  
  

QUALIFICATIONS AND SKILLS 

• 2+ years customer service experience.
• Solid and accurate data entry skills.
• Strong communication and time management skills.
• Competency in Microsoft Office software, CRM experience Salesforce a plus.
• High attention to detail and organization abilities.
• Excellent interpersonal skills and the ability to manage simultaneous tasks.

CULTURE AND BENEFITS 

"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowner's love the most. It's also why we're committed to supporting you to approach each day with a bright outlook. 

Benefits include, and are not limited to: 

• 401 (k) Plan, Employer Fixed Contributions & Company Matching 
• Profit Sharing  
• Medical, dental, prescription, vision coverage 
• Tax-advantaged accounts for healthcare expenses.  
• Life Insurance  
• Paid Time Off, Paid Holidays 
• Paid Maternity Leave & Paid Parental Leave 
• Dependent Care Flexible Spending Account  
• Career Growth Planning & Nationwide Career Opportunities  

Currently, we are not offering visa sponsorship for this position. Should you independently secure work authorization, please consider applying to this position.

Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $26 - $39 an hour plus incentives.

In 2024 Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.  

Andersen is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.