Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The BCG IT Service Specialist position's primary responsibility will be to assist the Information Technology department with all aspects of technology as it relates to Case Team Support, Office operations, and BCG IT priorities. This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs as requested.

Provide a high level of customer service while supporting case teams and office-based staff in a fast-paced environment. Support includes, but is not limited to, laptops, desktops, smartphones, and phone and voice mail systems, both in and outside the office.
Assist with the management of local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs.
Understand and effectively discuss services and software provided by IT Service
Gather feedback and evaluate impact of IT Service offerings
Assist in preparing and deploying laptops for staff, including configuration and imaging of laptops
Support a variety of operating systems and applications
Assist with hardware and software asset tracking and inventory management
Coordinate the repair and maintenance of office printers and computing equipment with outside vendors
Assist with on-site technical support at special events, including, but not limited to staff meetings and customer meetings, etc.
Communicate frequently with end users as well as with local, regional, and global support teams with regard to the status of their issue
Maintain configurations of all notebook and desktop computer systems according to established BCG requirements
Assist with the documentation and updating technology related instructions/procedures/knowledge articles as required
Troubleshoot video conference and telecommunications systems
Maintain problem call history by recording calls in Service Now help desk tracking database; analyze call data to proactively identify improvement opportunities
Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCG
Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management
Assist with general office projects as necessary

At BCG, IT Specialists are:

Team players. They help team members achieve more when they're around. They are not afraid to get pitch in to get a job done and are proactive in helping their colleagues.
Professional. They are comfortable dealing with all levels of an organization and provide an extremely professional impression of themselves and the company.
Organized.They thrive in a highly organized environment where they can create and improve processes
Service focused. Impressing both our internal and external clients is a priority. Our office IT group thrives on first rate customer service.
Hands on. They enjoy picking up tools to make and fix things. Whether it's digging in to fix a computer or helping to rearrange the office, they do what is needed.

YOU'RE GOOD AT

Focuses on excellent customer service and needs of the entire BCG user community
Strong communication skills
Displays self-starting attitude, resourcefulness and professionalism
Reliable and cooperative team player; displays consideration and respect for others
Displays tact, patience, and the ability to handle stressful situations
Demonstrates competence and character that inspires trust
Communicates effectively with the management groups and technical staff
Able to work independently, exercising sound judgment and initiative
Demonstrates strong ability to identify, analyze and solve problems
Able to respect all BCG information as personal and confidential
Focuses on continuous learning to further IT knowledge and career development
Ability to work independently as well as in a team environment
Meticulous attention to detail
Ability to meet deadlines
Ability to follow established procedures/standards

What You'll Bring

Bachelor's degree preferred
2 years experience in a similar role
Experience troubleshooting Windows 10, Office Suite, Internet Explorer, VPN/network connectivity
Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
Basic skills in the following areas: PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
Knowledge of MS Office products, including, but not limited to Outlook, PowerPoint, Word and Excel
Excellent customer service skills
Strong organizational skills
Ability to multi-task and manage tasks with varying priorities
Good judgment and problem solving skills
Proactive with a drive for customer satisfaction
Ability to lift and carry objects, such as equipment and furniture; basic tool use

Who You'll Work With

BCG's information technology group collaboratively delivers the latest digital technologies that enable our consultants to lead and our business to grow. For our IT jobs, we seek individuals with expertise in the areas of IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.

Additional info

Strong Internal Candidate identified

Format

This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration and networking with our colleagues.

Compensation Information:

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG's Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees - and their eligible family members.* That's zero dollars in premiums taken from employee paychecks.

We expect total annualized compensation for Brooklyn-based employees to be approximately the following:

Base salary between $72,000- $88,000 (USD); placement within this range will vary based on experience and skill level

Annual discretionary performance bonus between 0-12%

5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period
First year annualized target total compensation: $81,648 - $99,792 (USD)

All of our plans provide best in class coverage:

Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
Dental coverage, including up to $5,000 in orthodontia benefits
Vision insurance with coverage for both glasses and contact lenses annually
Reimbursement for gym memberships and other fitness activities
Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
Paid sick time on an as needed basis

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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