University of Michigan
Assistant Catering Manager
Ann Arbor, MI
Jan 17, 2025
Full-time
Full Job Description

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

Department Summary

Michigan Dining comprises nineteen on-campus cafes and markets, nine residential dining halls, Michigan Bakery, and the Michigan Catering unit. Our 500 professional and 1,200 student employees are committed to creative, healthy, and nutritious foods, international cuisines, and sustainability throughout all dining operations.

Job Summary

This position reports to the Catering Manager. You'll support the planning and coordination of the service aspects of catered events. Provide oversight at events to ensure service standards are upheld and provide guidance. Maintain quality customer relationships at events and provide resolution to concerns that arise. For the full job description, please click here.

Why Work at Michigan?

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future.

  • Generous time off
  • A retirement plan that provides two-for-one matching contributions with immediate vesting
  • Many choices for comprehensive health insurance, dental, and vision
  • Life insurance
  • Long-term disability coverage
  • Flexible spending accounts for healthcare and dependent care expenses

Responsibilities*

Catering Operations and Guest Experience (40%)

  • Support oversight of catering operation to include oversight of events, management of floor and engaging with client contacts daily.
  • Help complete a weekly catering schedule ensuring staff coverage to meet special event needs and monitoring labor costs.
  • Ensure setup of events per the customer's request while maintaining an organized, and economical operation. Must offer the right level of customer service.
  • Communicate daily with all the team members to obtain necessary event information to adjust all aspects of the event.
  • Collaborate with the Chef de Cuisine/Catering Manager in the development of decorative schemes for food and beverage presentations.

Staff Management and Development (30%)

  • Oversee employees engaged in Catering, such as assigning daily tasks to servers.
  • You'll assist Catering Manager in personnel matters including hiring, training, performance reviews, promotions and disciplinary actions up to and including termination.
  • Communicate all steps of service, guidelines, and facts to employees during pre-shift meetings and training.
  • You'll manage schedules and trains catering staff to ensure that excellent service is provided to our guests and food and beverage is presented
  • Support departmental projects including student engagement and Diversity, Equity and Inclusion.
  • Improve departmental operations through the assessment of procedures, work processes and program effectiveness/value.

Beverage Cost, Labor Cost, TIPS , and Procurement (15%)  

  • You will monitor the budget and make necessary adjustments consistent with achieving unit goals.
  • You will manage food and beverage supply and equipment purchases and inventory.

Sanitation and Safety (15%)

  • Assist the Catering Manager in ensuring compliance with all state and county health department and safety regulations and maintaining sanitation as a unit priority.
  • Demonstrate and enforce Hazardous Analysis of Critical Control Points (HACCP) principles to include the management of the sanitary conditions of food storage, production, serving and other front/back of the house areas.
  • Conduct routine inspection of preparation, storage, and service areas ensuring sanitation is maintained and the health and safety of dining guests and employees.

Required Qualifications*

  • Associate's degree in a food related field or an equivalent combination of education and experience is necessary.
  • 1 year or more of supervisory experience in a food-related field with knowledge of food service methods and equipment, training, and managing a diverse team.
  • Knowledge of basic computer applications such as spreadsheet, email and the Internet; and ability to use Event Management System modules or similar event management systems available to the industry.  
  • ServSafe and TIPS certified within 60 days from the date of hire as a condition of employment.  If the certification is not acquired during the 60-day period, employment will be terminated. Certification must be maintained as a condition of employment.

    Modes of Work

    Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

    Additional Information

    This position is classified as a critical employee and is on site during any emergency closure of the University.

    This role may have reporting obligations under Title IX and Clery.

    Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.  

    Salary may vary depending on qualifications, experience, and education of the selected candidate.

    Relocation will not be offered for this position.

    #studentlife

    Application Deadline

    Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

    U-M EEO/AA Statement

    The University of Michigan is an equal opportunity/affirmative action employer.

    PDN-9dfca689-c960-4d5b-a306-7831c90246da
Job Information
Job Category:
Hospitality
Spotlight Employer
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Assistant Catering Manager
University of Michigan
Ann Arbor, MI
Jan 17, 2025
Full-time
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